FAQs
Where are you based?
We are an online store based in Auckland, New Zealand
What shall I do if I need to speak with you?
We have an online chat portal on our website which we aim to respond to within the hour, alternatively drop us an email or call us on 021 2390656 (09:00-5:30 Mon-Fri)
Where can I see your products?
Whilst we are an online store only and don't have a showroom, many of our products can be seen at various wholesale showrooms in New Zealand. Let us know what product you are interested in and we will see if there is a showroom near you to view it
Do you have items in stock in Auckland?
Most of our products are sent directly from our supplier's warehouses in New Zealand who are all very good at getting orders out quickly. We do have some products in stock but if you are looking for something in particularly that doesn't appear in stock, please drop us a quick email.
Are your products genuine?
YES! We deal with a number of official suppliers of designer products in New Zealand who have the distributorship in NZ for many international brands.
What should I do if my product arrives damaged?
Please check all items when they arrive and email us immediately if there is any damage. If you find any unreasonable fault with any of our products, please email us as soon as possible at relax@mysanctuary.co.nz and we will walk you through the next steps.
How much does it cost to ship an item?
Please see our shipping page with information on our freight options
How long does it take so ship an item?
Unless otherwise stated, we ask that our customers allow up to 7 business days for deliveries. Usually it won't take any where near that, especially in Auckland, however we are at the mercy of our couriers so have added a little extra time to account for any delivery issues.
Do you ship overseas?
Please contact us direct at relax@mysanctuary.co.nz for a quote
Do you do discounts?
As an online store, we strive to give our customers the best price possible which is why you will see many of our products are really competitive compared to others. We can do bigger discounts for larger orders, particularly when purchasing whole bathroom lots. Happy to give you a quote, just drop us an email and we will see what we can do to help. Please also check out our "clearance" section where discontinued items go on sale.
Do you offer wholesale?
We are happy to talk to you about any My Sanctuary branded products where we can offer a wholesale price. However, for most of our products we are resellers for other wholesalers but watch this space as we grow the My Sanctuary branded range.
How do I become a supplier to My Sanctuary?
If you have a product that you would like us to sell, please contact us at relax@mysanctuary.co.nz and we would love to chat with you