Privacy, Terms & Conditions

We would not want our personal information shared without our permission and we will not do the same to you. So rest assured, My Sanctuary will not be sharing your information with any other third party without your prior consent – unless required by Law to do so.

While you browse through our beautiful store, it helps us develop a better understanding of what products our customers are interested in.  Advertising cookies may be placed on your machine so that we can collect data on what products work best for us, and you! Again, this information is confidential, and we will never share it with third parties.

If you sign up for the My Sanctuary newsletter, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of the newsletter page or contacting us at relax@mysanctuary.co.nz 

RETURNS

Unfortunately we are unable to accept returned items that have been used unless they are faulty. 

For skin care products especially, please read the list of ingredients carefully so that you are aware of what the product contains in case you have any sensitivities.

If you have received an incorrect item, or it is faulty, please contact us within 5 working days so that we can rectify this for you. Any photographs that you could provide would be very helpful. We will inform you of the return address and once received, if the item is deemed faulty we will also refund your shipping. If the product is found not to be faulty, you will be required to cover all reasonable shipping costs.

You are also protected under the Consumer Guarantees Act 1993 ('CGA'). This does not cover items used for business purposes and only applies to goods provided for household or personal use – see below for all the legal stuff.

Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for goods [and services] you buy. These are called 'consumer guarantees', and include the following:

  1. A guarantee that the goods are of acceptable quality, such that the goods are:
  • fit for all the purposes for which goods of that type are commonly supplied;
  • free from minor defects;
  • safe;
  • durable; and
  • acceptable in appearance and finish
  1. A guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
  2. A guarantee that the goods correspond with any description with which the goods are supplied; and
  3. A guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.

If the goods we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

REFUNDS

All credit card payments are refunded by Shopify Payments and take between 5-10 business days. Internet banking refunds take 2-3 business days.